FAQ

Questions photographers ask before they switch.

Straight answers about storage, resolution, your clients and your data. Something missing? Email info@curatepics.app.

01Getting started

Getting started

Is CuratePics live?

Yes. Sign up, upload a shoot and send your client a gallery today. There's nothing to wait for.

Is there a free plan or a free trial?

A free plan, not a trial. Free has 25 GB of storage, unlimited galleries, clients and downloads, your logo and colours, and client favourites. No card is needed to start.

How much is the paid plan?

Studio is £15 a month for 500 GB, and removes the small "Made with CuratePics" line from your galleries. While our founder offer is open, Studio is £5 a month for as long as your subscription stays active. The offer closes when our 100th studio pays, never on a date, and studios that signed up before then keep the £5 rate.

02Your photos

Your photos

Are my photos kept at full original resolution?

Yes. Every photo is stored exactly as you uploaded it, and that original is what your clients download. We make smaller copies only so the gallery loads quickly. Clients can also choose a smaller size for their phone when they download.

Where are my photos stored?

Photos are stored and served from EU-jurisdiction infrastructure, with an EU-hosted database. Email (Resend) and payments (Stripe) are US companies; they never handle your photos.

What if my upload drops halfway?

Uploads resume. If your connection drops, each photo picks up where it left off instead of starting again, and uploads keep going while you move around the app. You can drop a whole exported folder at once.

Will a delivered gallery ever be deleted?

Not to free up space, and never by an automated job. No storage or retention job removes a gallery you've delivered. If you go over your storage, nothing is deleted: shared galleries keep working and only new uploads wait. If you stop paying, your account goes read-only and delivered galleries stay online for your clients.

Does deleting photos free up storage?

Yes. Deleting a shoot, or photos from a shoot, frees the space on your storage meter straight away. Photos can be restored from the Bin for 30 days. Deleting a gallery frees nothing, because the photos still belong to the shoot. Photos in a gallery your client can open are protected until you turn that gallery's link off.

03Your clients

Your clients

Do my clients need an account?

No. Clients open a private link, with an optional PIN you choose. They never create a login.

Can clients choose their favourites?

Yes. On a proofing link, clients tap the heart on the photos they love, then send you their selection with a note. You can set a limit, such as "choose up to 30", and copy their filenames straight into Lightroom.

How do clients download?

On a full-access link, Download lets clients choose all photos or just their favourites, at full size or a smaller size for phones, with the download size shown. Downloads are unlimited, and you can switch them off for any gallery.

04Referrals

Referrals

How do referrals work?

Every studio has an invite link in the app. The studio you invite gets their first month free. When they start paying, you get a free month if you're on Studio, or 2 GB of extra storage if you're on Free, up to 20 GB extra in total.